Learning A-Z

This article explains how to clear your browser's cache to resolve issues with Learning A-Z websites and the Kids A-Z app.

Clear Cache and Cookies

Platform Compatibility - Teacher

Helpful articles to resolve common login, mobile, and website-related issues.

Troubleshooting

This article guides admins, teachers, parents, and students on resetting passwords or retrieving usernames on the Learning A-Z platform.

How to Reset Your Password or Username

Learn how to reset your password, recover your username, ensure email delivery, and prevent password reset links from expiring.

Troubleshooting Account Owner Login Issues

Guides to help troubleshoot login and account issues.

Accounts & Login Issues

System Requirements & Compatibility

Permitting Access to Our Sites

Enabling Cookies

Recording Problems

Troubleshooting Slowness

Running a Traceroute and Ping

Guides to troubleshoot website and network issues

General Site & Networking

Print Out Does Not Match File

Double-Sided Version Printing Upside Down

The article provides troubleshooting steps for when images in your printed files appear upside down.

Troubleshooting Upside-Down Images in Printed Files

Troubleshooting Projectable Resources

In this section, you'll find helpful articles on troubleshooting printing issues and assembling print resources.

Troubleshooting Printable or Projectable Resources

How to Check and Update the Operating System on Your Device

Difficulty Logging In through Mobile App

Class Chart Not Updating or Not Loading through Mobile App

Kids A-Z App Compatibility

No Access to Microphone through Mobile App

Mobile App Doesn't Load Correctly

Basic troubleshooting steps to help resolve issues with the Kids A-Z mobile app

Troubleshooting the Kids A-Z Mobile App

Vocabulary A-Z Predictive Text & Auto-Capitalization for iOS

Guides to troubleshoot Kids A-Z App on a mobile device.

Mobile Device Issues

Privacy Policy

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