Learning A-Z

Difficulty Logging In through Mobile App

This article explains how to clear your browser's cache to resolve issues with Learning A-Z websites and the Kids A-Z app.

Clear Cache and Cookies

Basic troubleshooting steps to help resolve issues with the Kids A-Z mobile app

Troubleshooting the Kids A-Z Mobile App

Enabling Cookies

Mobile App Doesn't Load Correctly

No Access to Microphone through Mobile App

Kids A-Z App Compatibility

Platform Compatibility - Teacher

Permitting Access to Our Sites

Resource Compatibility

Recording Problems

Running a Traceroute and Ping

Troubleshooting Slowness

Updating Your Device

Troubleshooting Projectable Resources

System Requirements

Class Chart Not Updating or Not Loading through Mobile App

Projectable Resources

Print Out Does Not Match File

This article provides a guide for resetting passwords or retrieving usernames for various users of the Learning A-Z platform, including admins, teachers, parents, and students.

How to Reset Your Password or Username

How to check the operating system version on devices

Learn how to reset your password, recover your username, ensure email delivery, and prevent password reset links from expiring.

Troubleshooting Account Owner Login Issues

Troubleshooting

Double-Sided Version Printing Upside Down

The article provides troubleshooting steps for when images in your printed files appear upside down.

Troubleshooting Upside-Down Images in Printed Files

Assembling Resources

Trouble Printing Resources

Printing Student Resources

In this section, you'll find helpful articles on troubleshooting printing issues and assembling print resources.

Printable Resources

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