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Troubleshooting Account Owner Login Issues

Learn how to reset your password, recover your username, ensure email delivery, and prevent password reset links from expiring.

Updated over 2 months ago

Reset Your Username or Password

  1. Start here: Reset Password

  2. If you have multiple accounts with the same email, select the correct username when prompted.

  3. The reset email may take a few minutes. If you don’t see the email in your inbox, be sure to check your spam or junk folder.


Security Software Tips

Make sure your firewall or security software allows access to our site.
Add an exception if needed. Not sure how? Ask:

  • Your school’s tech department

  • Your internet provider

  • The security software company


Ensure You Get the Email

To help your school or email provider deliver our messages, ask them to allowlist these addresses:


Avoid Expired Links

  • Click the reset link only once.

  • The link expires right after you click it, or if you’ve made multiple reset requests in a short time.

  • It will also expire 2 hours after it’s sent, even if you haven’t clicked it.

  • If your tech team uses software that tests links automatically, ask them to turn that off—it can trigger the link to expire before you use it.

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