Skip to main content
All CollectionsTroubleshooting
Troubleshooting Slowness
Troubleshooting Slowness
Updated over a week ago

We're sorry you're experiencing slowness on our site. Please try these troubleshooting steps.

  • Verify that your device is compatible.

  • Clear your device's cache and cookies.

  • Make sure your device is up to date.

  • If you are using a school device or network, check with your tech department that their security software is not blocking access to Learning A-Z sites.

If you continue to have trouble, please use your computer to run a traceroute and ping report. Then, contact us with the report results and the tech specs for your device.

Did this answer your question?