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Troubleshooting Slowness
Troubleshooting Slowness
Updated this week

We're sorry you're experiencing slowness on our site. Please try these troubleshooting steps.

  • Verify that your device is compatible.

  • Clear your device's cache and cookies.

  • Make sure your device is up to date.

  • If you are using a school device or network, check with your tech department that their security software is not blocking access to Learning A-Z sites.

Further Troubleshooting Steps:

If you continue to experience issues, use your computer to run a traceroute and ping report. Then, connect to an agent with the report results and the tech specs for your device.

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