This is likely caused by an outdated operating system or version of the app. We recommend uninstalling the Kids A-Z app, updating your operating system (if needed), and reinstalling the Kids A-Z app.

🚨 Customers located in China can send an email to [email protected]
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​To uninstall:
​iPad: Click and hold app icon to remove.
​Android: Select the Kids A-Z app from within the Application Settings and click uninstall.
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​To reinstall:
Visit the appropriate app store and download the app again.
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If you continue to experience difficulties after updating your operating system and Raz-Kids app, please click the chat bubble in the bottom of the screen to speak to a customer support specialist.
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