This is likely caused by an outdated operating system or version of the app. We recommend uninstalling the Kids A-Z app, updating your operating system (if needed), and reinstalling the Kids A-Z app.
To uninstall:
iPad: Click and holdthe Kids A-Z app icon to remove.
Android: Select the Kids A-Z app from within the Application Settings and click uninstall.
To reinstall:
Visit the appropriate app store and download the app again.
If you continue to experience difficulties after updating your operating system and reinstalling the Kids A-Z app, please chat with a Customer Support Agent for further assistance.
