If you have forgotten your password or username, follow these steps to reset your password and retrieve your username. This guide is designed for admins, teachers, parents, and students.
For Admins and Teachers
For Admins and Teachers
1. Start the Reset Process:
Click Forgot your password? or Forgot your username?.
An email will be sent with your username and a link to reset your password.
2. Important Tips:
Choose the correct username link if you have multiple accounts with the same email.
Click the link just once in the email.
Depending on your email security filters, it might take a few minutes to arrive or be redirected to your spam or junk folder.
The password reset link expires in 2 hours for added security.
For Parents Who Have Purchased or Trialed a License
For Parents Who Have Purchased or Trialed a License
1. Use the Teacher Login Option:
Click Forgot your password? or Forgot your username?.
An email will be sent with your username and a link to reset your password.
2. Important Tips:
If you have more than one account associated with that email, click the link under the correct username in the email sent to you.
For Students
For Students
If the student has forgotten their teacher's username or student password, please contact their teacher.
To learn more about how students log in, please visit our Student Login Instructions article.
For Parents Whose Children Have Access Through the School
For Parents Whose Children Have Access Through the School
1. Reset Your Parent Access Password:
Visit Kids A-Z.
Click Parent in the upper right.
Click Forgot your password?.
Enter your email and click Send Password Reset via Email.
2. Important Tips:
If there is a Parent Access account registered to that email, you will receive an email with a link to reset your password.
If you have not received a password reset, please work with your child's teacher, who can set up a parent account or verify the email address.
For Teachers, Admins, or Parents Experiencing an Expired Link
For Teachers, Admins, or Parents Experiencing an Expired Link
1. Start the Reset Process Again:
Click Forgot your password? as the link expires once you have clicked it in the email.
2. Important Tips:
Choose the correct username link, if you have multiple accounts with the same email.
Click the link just once in the email.
Depending on your email security filters, it might take a few minutes to arrive or be redirected to your spam or junk folder.
The password reset link expires in 2 hours for added security.
Ensuring Email Delivery
To ensure you receive all Learning A-Z emails, please add the following addresses to your school's safe mail server list:
mail1981.sp.learninga-z.com
🛑 Note: To prevent users from receiving expired password reset links, we ask that your technology department configure the security software not to test the links.