Learning A-Z

If you are experiencing slowness accessing Learning A-Z sites or the Kids A-Z app, <a href="https://help.learninga-z.com/en/articles/7026032-troubleshooting-slowness">these troubleshooting steps</a> will usually resolve the issue. However, it is occasionally necessary to do more advanced troubleshooting. If the above steps do not resolve your issue, please run a traceroute and ping report on your device. <a href="https://support.microsoft.com/en-us/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e" rel="nofollow noopener noreferrer" target="_blank">Windows Traceroute</a> <a href="https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/ping" rel="nofollow noopener noreferrer" target="_blank">Windows Ping Report</a> Mac Traceroute:

Type traceroute followed by a space and then the <a href="https://help.learninga-z.com/en/articles/7025825-permitting-access-to-our-sites">website or IP address</a>.

Hit Enter on your keyboard and wait for the results.

1. Open the Applications folder.
2. Go to the Utilities folder.
3. Open the Terminal app.
4. Type traceroute followed by a space and then the <a href="https://help.learninga-z.com/en/articles/7025825-permitting-access-to-our-sites">website or IP address</a>.
5. Hit Enter on your keyboard and wait for the results.

Type ping &lt;server&gt;, where &lt;server&gt; is the <a href="https://help.learninga-z.com/en/articles/7025825-permitting-access-to-our-sites">hostname or IP address</a> of the server that you want to ping.

To stop the ping, after seeing enough results, press ctrl + c.

1. Open the Terminal app.
2. Type ping &lt;server&gt;, where &lt;server&gt; is the <a href="https://help.learninga-z.com/en/articles/7025825-permitting-access-to-our-sites">hostname or IP address</a> of the server that you want to ping.
3. Press Enter.
4. To stop the ping, after seeing enough results, press ctrl + c.

Once you have run the report, <a href="https://www.learninga-z.com/site/contact/support" rel="nofollow noopener noreferrer" target="_blank">contact us</a> with the results and the tech specs for your device.