General Product information and troubleshooting
Differences and usage information across platforms
By Jeremy1 author73 articles
What are the differences between Reading A-Z, Raz-Kids, Raz-Plus, and Foundations A-Z?
About our productsLearning A-Z’s award-winning websites offer resources to fill teaching gaps left by many reading, writing, and science education programs
Educator Resources
Conversion to Braille
Powerful Duo: Raz-Plus and Foundations A-Z
Benchmark Books and Passages
Tutoring and Mentoring Renamed to Reteach & Enrich
Distance Learning Packs
How to Download Reports/Customer Data – User Guide for Teachers
Reviewing Student Progress & Data
Reviewing Student Activity (In Basket)
Platform Compatibility - Teacher
Troubleshooting Account Owner Login IssuesLearn how to reset your password, recover your username, ensure email delivery, and prevent password reset links from expiring.
System Requirements & Compatibility
Permitting Access to Our Sites & Emails
Enabling Cookies
Recording Problems
Troubleshooting Slowness
Running a Traceroute and Ping
Print Out Does Not Match File
Double-Sided Version Printing Upside Down
Troubleshooting Upside-Down Images in Printed Files
Troubleshooting Projectable Resources
Teacher Guide: Add, Remove, Restore, or Edit Students on Your Class RosterStep-by-step instructions for managing your student roster in your teacher account.
How to Reset Your Password or UsernameThis article guides admins, teachers, parents, and students on resetting passwords or retrieving usernames on the Learning A-Z platform.
Reading Placement Tool FAQ
Recording a BookStudents can record themselves reading a book.
Updating Login Information
Updating Parent Access Account Information
Resetting Parent Access Password
Setting Up Parent Access
Parent Portal on Kids A-Z
Getting Started with Learning A-Z: A Guide for Parents
Assembling Resources
Difficulty Logging In through Mobile App
Edit Level Up Assignment
Guide to Adding and Managing Children in Your Home Account.A Learning A-Z student roster is where you can add all the children living in the home.
How To Chat With A RepresentativeThis article will help you chat with a representative by giving step by step on how to start a chat.
How to Group Students in Your Teacher RosterThe article provides instructions on how to group students in your roster.
Kids A-Z App Compatibility
Why Did Learning A-Z Reorganize Its Content Library into Literacy Domains?
Using Kids A-Z on a Mobile Device
Transferring Students in Kids A-Z
Teacher Resources on ELL
Sharing Student Login InformationShare student login information with parents for Kids A-Z access at home.
Parent Guide: Add, Remove, Restore or Edit Your Child on Your RosterStep-by-step instructions for managing your student roster in your home account
Quiz Audio FunctionalityThis article provides a quick guide to ensure quiz audio functionality quizzes, including troubleshooting steps for common issues.
Student Login InstructionsHow to log into the student portal on a web browser or mobile app.
Teacher Functions on Mobile Devices
Troubleshooting the Kids A-Z Mobile AppBasic troubleshooting steps to help resolve issues with the Kids A-Z mobile app
Updating Student Info in Kids A-Z
Vocabulary A-Z Predictive Text & Auto-Capitalization for iOS
Trouble Printing Resources
Setting Up Your Student Roster with Google ClassroomThis guide walks you through how to import your student roster from Google Classroom into your Learning A-Z account. This integration makes it easy to set up your class and…
Restoring Students in Kids A-Z
Printing Student Resources
Previewing Digital ResourcesPreviewing Resources as a Student
Parent License Access and Usage Guidelines
New Student Login Experience
Deleting Students in Kids A-Z
Educator Login InstructionsThis article provides step-by-step instructions for educators to log into various Learning A-Z products
How to Check and Update the Operating System on Your Device
How to Log In to Your Family-Purchased LicenseHow to log in to your family purchased license in just a few simple steps.
Missing or Lost Stars
Mobile App Doesn't Load Correctly
Class Chart Not Updating or Not Loading through Mobile App
Clear Cache and CookiesThis article explains how to clear your browser's cache to resolve issues with Learning A-Z websites and the Kids A-Z app.
No Access to Microphone through Mobile AppThe Kids A-Z app requires access to the microphone. You may need to adjust the microphone privacy settings in the app.
Kids A-Z Student Incentive Program
Finding ELL Resources
How to Log In to Your Parent Access Account
How to Check the Operating System Version on Your Device
Printing ELL Resources