This issue is likely caused by an outdated operating system or version of the app. We recommend uninstalling the Kids A-Z app, updating your operating system (if needed), and reinstalling the Kids A-Z app. Specific issues, such as stars not appearing or completion statuses not updating, might also arise from using outdated apps.
To Uninstall:
iPad: Click and hold the app icon to remove.
Android: Select the Kids A-Z app from within the Application Settings and click uninstall.
To Reinstall:
Visit the appropriate app store and download the app again.
If you continue to experience difficulties after updating your operating system and Kids A-Z app, chat with a customer support specialist to help you troubleshoot.