If you are not the current License coordinator for the account and need to update this information, please follow the steps outlined below.
The steps below will require a form to be completed. If you want to expedite the process, you can download the form at the bottom of this article and fill it out before you start a chat.
Navigate to any Learning A-Z page.
Select the blue chat icon in the lower right corner of the screen.
Choose “Chat with us” to initiate a new chat.
Select “I agree” if you agree to the disclaimer and proceed with the process.
If you do not agree, you will not be able to complete this process.
You will be asked if you have an account. Choose "I have an account", then select "No thank you, see other options" when prompted.
Provide your Full Name and Email Address in the next two prompts to help us track your request.
From the list of options presented, choose "Replace License Coordinator", then select "Continue".
You will be asked to complete a form to submit your request.
If you have already downloaded and filled out the form, select “The form is ready to be submitted”
If you have not completed the form, you can download it by choosing “I need the form”. Once the form is complete, you can re-start this process to upload the competed form.
Attach the completed form to the chat by clicking the paper clip icon and uploading the form.
You will be transferred to an agent who will complete the process for you.
Once updated, the new top-level coordinator will receive an email confirmation with their username, a link to set their password, and a few coordinator tips.