If you are not a current License coordinator for an account and need to update the License Coordinator, you will need to follow the below steps.
The steps below will require a form to be completed. If you want to expedite the process, you can download the form at the bottom of this article and fill it out before you start a chat.
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2. Select the blue chat icon in the lower right corner of the screen Alternately, you can select the Contact menu at the top and choose "Chat with Us" |
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3. Choose “Chat with us” to start a new chat. |
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4. Click “I agree” if you agree to the disclaimer and continue with the process. If you do not agree, you will not be able to complete this process. |
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5. Because you are not logged in to a Learning A-Z product, we need to gather more information about you before authorizing this change. Choose “No thank you, see other options”. |
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6. In the list of options presented, choose “Replace License Coordinator”. |
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7. Note, because you are not logged in, we need to gather some more information about you to ensure you are authorized to request this change. Complete the fields with your contact information and role. |
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8. You will be asked to complete a form to submit your request.
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9. Attach the completed form to the chat by first selecting the “Create Ticket” button and then select “Add File”. |
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10. If there are any issues or concerns with the form, a team member will reply to you and ask for more information. Your request will be completed by one of our team members and the new coordinator will receive an email with their login information once the process is complete. |
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