We are committed to offering a quality product at a fair price. In general, it is our policy to provide a full refund for accounts activated within 30 days that show limited usage and meet one of the following criteria:
Dissatisfaction with the materials
Unresolvable technical issues
Duplicate account purchases
Additionally, if a school or district purchases a second license for a user who still has at least 30 days remaining on their current license, a refund may be issued. To qualify:
Each licensed educator must be registered under the new, multi-license account.
The original account holder must contact Learning A-Z via chat to submit the refund request.
The refund amount is determined based on the date the request is submitted, not the activation date of the new, larger license.
To ensure eligibility for the maximum refund, we recommend submitting your request immediately after the new license has been registered.
Refunds must be requested via chat by clicking the chat bubble located in the bottom right corner of the screen. When submitting your request, be sure to include the following information:
Username (preferred) or full name of the account holder
If payment was made by credit card, provide the last 4 digits of the card used
If payment was made by purchase order, include the purchase order number
Product(s) you wish to cancel
A detailed reason for the refund request
Name and title of the person submitting the request, if different from the account holder
If the account owner is not available, please provide a written request from someone at the school or district in a position of authority who can change or modify contracts (principal, superintendent, curriculum director, accounting office).
All refunds will be issued according to the original payment method.
We are unable to refund a license after 30 days of account activation or for accounts with heavy usage, except in cases of duplicate accounts, so it is best to trial the materials to ensure they are suited to your needs.
Important Notice: Any purchases made through a third party are subject to that party’s refund policy. Please refer to their terms for more information.