Here are the step-by-step instructions to initiate a chat with a representative:
Look for the chat icon located at the bottom right-hand side of any Learning A-Z page.
Click on the chat icon to open the chat window.
In the chat window, click on "Send us a message" or "Messages".
If you choose "Messages," click the "Send us a message" button.
You will need to agree to chat with us using AI-powered resources from Sunny, our friendly chat bot. Sunny will get you to one of our knowledgeable Customer Support Specialists if you need more help.
**If you have an account, it is recommended to select "Yes, I will login" to provide the agent access to your account information for a better experience.
Follow the prompts presented in the chat window to continue the conversation.