Customers who have inadvertently ordered duplicate licenses for the same product are eligible for a full refund, provided the account shows minimal or no usage. To request a refund, please click the chat bubble located at the bottom right of the screen. Ensure you include the following details:
Both usernames
Full name of the subscriber
The product(s) in question
Important: Refund requests must be submitted in writing via chat. All refunds will be processed according to the original payment method.