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How to Check the Status of Your Order

This article provides instructions on how to check the status of orders, payments, or invoices.

Updated over 10 months ago

To check your order status:

  1. Log in to your Account Management page.

  2. Click on Purchase History.

  3. Locate your order to view its details.

Key Order Information:

  • Order Number

    • If unpaid, clicking the order number opens the order form.

    • If paid by credit card or purchase order, clicking the order number opens your receipt.

  • Order Date – The date the order was created.

  • Total Amount – The amount of your order.

    • A dollar amount in parentheses indicates a credit.

  • Invoice – If paid via purchase order, an invoice is available within 24–48 hours after activation.

  • Products – A list of the license(s) included in your order.

  • Activated – The date the license becomes active.

  • Expires – The date the license expires.

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