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How to Check the Status of Your Order

This article provides instructions on how to check the status of orders, payments, or invoices.

Updated over a week ago

To check your order status:

  1. Log in to your Account Management page.

  2. Click on Purchase History.

  3. Locate your order to view its details.

Key Order Information:

  • Order Number

    • If unpaid, clicking the order number opens the order form.

    • If paid by credit card or purchase order, clicking the order number opens your receipt.

  • Order Date – The date the order was created.

  • Total Amount – The amount of your order.

    • A dollar amount in parentheses indicates a credit.

  • Invoice – If paid via purchase order, an invoice is available within 24–48 hours after activation.

  • Products – A list of the license(s) included in your order.

  • Activated – The date the license becomes active.

  • Expires – The date the license expires.

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