Support Center

Mobile App Doesn’t Load Correctly

Last Updated: Nov 10, 2015 11:48AM MST
This is likely caused by an outdated operating system or version of the app. We recommend uninstalling the Kids A-Z app, updating your operating system (if needed), and reinstalling the Kids A-Z app.

To uninstall:
iPad: Click and hold app icon to remove.
Android: Select the Kids A-Z app from within the Application Settings and click uninstall.
 
To reinstall:
Visit the appropriate app store and download the app again.
 
If you continue to experience difficulties after updating your operating system and Kids A-Z app, please contact us.

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