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Changing the License Coordinator on a Learning A-Z Account

License Coordinator, Administrator, Account Owner, Account Manager

Written by Jeremy Brown

There may be times when a new contact needs administrative access to your Learning A-Z account. Follow the steps below based on your role and situation.

šŸ•’ When to Change the License Coordinator

Changing the License Coordinator is appropriate when:

  • A new staff member needs administrative access.

  • The current coordinator is leaving or changing roles.

Best Practice:
Plan ahead. If possible, complete the change while both the current and new contacts are available.

Please choose the option below that best describes your situation.

šŸ‘¤ Coordinator with an Account ā€” Submit via Chat

You can update the License Coordinator directly from your account.

āœ… Step 1: Start the Chat While Logged In

  1. Log into your Learning A-Z account.

  2. Click the chat icon in the lower-right corner.

  3. Select ā€œSend us a message.ā€

  4. Click ā€œI agreeā€ to accept the disclaimer.

āœ… Because you're logged in, the system will recognize you as an authorized user.

šŸ“ Step 2: Provide New Coordinator Details

  1. Choose ā€œReplace License Coordinatorā€ and click ā€œContinue.ā€

  2. Select ā€œI would like to update this account.ā€

  3. Enter the new coordinatorā€™s full name, email address, and phone number.

šŸ“¤ Step 3: Finalize the Update

  • Youā€™ll be connected to a live agent who will finalize the update.

šŸ“§ What Happens Next?

Once the update is processed:

  • The new License Coordinator will receive an email with:

    • Their username

    • A link to set their password

    • Helpful coordinator tips

šŸš« Non-Coordinator with an Account ā€” Submit via Chat

An authorized third party can request the change.

āœ… Step 1: Download and Complete the Form

  1. Click the link at the bottom of this section to download the form.

  2. Fill it out completely ā€” digitally or by printing and scanning.

Who can sign the form?
Only individuals authorized to make contractual changes, such as:

  • Superintendent / Assistant Superintendent

  • Principal / Vice Principal / Assistant Principal

  • Dean of Students / Headmaster

  • Curriculum or IT Coordinator

  • Any role with ā€œDirectorā€ in the title

šŸ“¤ Step 2: Submit the Completed Form

  1. Log into your Learning A-Z account.

  2. Click the chat icon in the lower-right corner.

  3. Select ā€œSend us a message.ā€

  4. Request a License Coordinator change.

  5. Confirm if you are changing your own or adding a new coordinator

  6. Enter your Full Name and Email Address.

  7. Select ā€œThe form is ready to be submitted.ā€

  8. Click the paper clip icon to attach your completed form.

  9. Youā€™ll be connected to a live agent who will finalize the update.

šŸ“§ What Happens Next?

Once the update is processed:

  • The new License Coordinator will receive an email with:

    • Their username

    • A link to set their password

    • Helpful coordinator tips

šŸ“ØEmail Submission or No Account

  1. Click the link at the bottom of this section to download the form.

  2. Fill it out completely ā€” digitally or by printing and scanning.

    Who can sign the form?
    Only individuals authorized to make contractual changes, such as:

    • Superintendent / Assistant Superintendent

    • Principal / Vice Principal / Assistant Principal

    • Dean of Students / Headmaster

    • Curriculum or IT Coordinator

    • Any role with ā€œDirectorā€ in the title

  3. Email the completed to form to [email protected].

šŸ“§ What Happens Next?

Once the update is processed:

  • The new License Coordinator will receive an email with:

    • Their username

    • A link to set their password

    • Helpful coordinator tips

License Coordinator Change Form: LC Change Form Rev10.pdf


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