Support Center

Troubleshooting the Kids A-Z Mobile App

Last Updated: May 23, 2018 03:16PM MST
The Kids A-Z mobile app gives students access to Learning A-Z resources on the go. The Kids A-Z app itself is free to download; however, it does require an active license and registered login to Raz-Plus, Raz-Kids, Headsprout, or Science A-Z to use. 

Most difficulties with the Kids A-Z app can be resolved by reinstalling the app and/or updating your device’s operating system.

To uninstall:
iPad: Tap and hold the app icon until it wiggles, then click the x to remove.
Android: Select the Kids A-Z app from within the Application Settings and click Uninstall.
Kindle: Tap and hold the app icon until the menu comes up, then click Remove from Device.

To reinstall:
Visit the appropriate app store and download the app again.

To keep up with new technology, the following operating systems are required for the Kids A-Z app:

 
  • Apple iOS 7 or higher
  • Android 4.4 or higher
  • Kindle OS 3.0 or higher

Instructions for updating the operating system vary depending on your device, so if you aren’t sure how to do so, please contact your device’s manufacturer.

If you continue to experience difficulties after updating your operating system and the Kids A-Z app, please contact us.


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