Support Center

Difficulty Logging In through Mobile App

Last Updated: May 18, 2015 10:34AM MST
This is likely caused by an outdated operating system or version of the app. We recommend uninstalling the Raz-Kids app, updating your operating system (if needed), and reinstalling the Raz-Kids app.

To uninstall:
iPad: Click and hold app icon to remove.
Android: Select the Raz-Kids app from within the Application Settings and click uninstall.
To reinstall:
Visit the appropriate app store and download the app again.
If you continue to experience difficulties after updating your operating system and Raz-Kids app, please contact us.

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