Support Center

Login Difficulties

Last Updated: Aug 08, 2016 03:59PM MST
If you are not sure what your login information is, we would be happy to send you a new one. Enter your registered email address and check your mail for an email from

If you continue to experience difficulties, your browser may have stored the error page in its memory for faster processing. Clearing the browser cache will force the browser to communicate with our website rather than relying on its stored snapshot. We find this solves most login difficulties.

Also, if you are using Internet Explorer or Safari, we recommend switching to another free browser such as Firefox or Google Chrome.
You may also need to update your security software (firewall) to allow access to our site by adding an exception. If you are not sure how to make an exception, we recommend contacting either your technology department (if at school), your internet service provider, or the security software company.

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