Support Center

License Upgrades

Last Updated: Aug 07, 2014 02:45PM MST
Customers who purchased a license on their own, and have at least 30-days remaining, whose school or district purchase them a license to the same product are eligible for a pro-rated refund for the value of time left on the original license. To be eligible for an upgrade refund:
 
1.      Each originally registered classroom must be registered under the new larger license.
2.      The account owner of the original license must contact Learning A-Z in writing to request the refund.
 
The amount of the refund will be based on the date of request, not the date the new license is activated; so, be sure to request the refund immediately after the classrooms are registered. Remember, the original license must have more than 30-days remaining to be eligible for a refund.
To request a refund, email us and include both usernames, full name of subscriber, and product(s). Refunds must be requested in writing and all refunds will be issued according to the original payment method.
b2ff608a9a25eafdb4fb29e015cce231@learninga-zsupport.desk-mail.com
http://assets3.desk.com/
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